Politique d’expédition
This Shipping Policy applies to orders placed through ediktedag.shop.
We aim to provide customers with clear information regarding shipping charges, delivery estimates, tracking, delays, and delivery problems.
1. Free Standard Shipping
All orders placed through ediktedag.shop qualify for free standard shipping.
There is no minimum purchase amount required to qualify for standard free shipping unless a different condition is clearly displayed before checkout.
If an optional premium or expedited shipping method is offered, any additional charge will be displayed before the customer confirms the order.
2. Estimated Delivery Time
Our estimated standard delivery timeframe is:
15–20 days
The estimated delivery period begins after the order has been accepted and prepared for shipment.
Delivery times are estimates and may vary due to circumstances such as:
- Destination;
- Carrier processing;
- Order volume;
- Public holidays;
- Severe weather;
- Transport disruption;
- Customs procedures where relevant;
- Incorrect or incomplete delivery information;
- Other circumstances outside our reasonable control.
We will not intentionally use delivery estimates to restrict any mandatory rights available to consumers.
French e-commerce requirements require consumers to receive information concerning delivery costs, timing, and delivery arrangements.
3. Order Processing
Orders are reviewed and prepared for shipment after payment has been successfully authorised.
Customers should ensure that their:
- Full name;
- Delivery address;
- Postal code;
- Telephone number; and
- Other required delivery details
are accurate before placing an order.
If you identify an error, contact:
as soon as possible.
We cannot guarantee that an address can be changed after fulfilment or shipment has begun.
4. Shipping Confirmation and Tracking
Where tracking is available, customers may receive a shipping confirmation containing tracking information.
Tracking information may require time to become active after the carrier receives the parcel.
5. Multiple Packages
An order containing multiple items may occasionally be dispatched in separate packages.
Where products from one order arrive separately, applicable consumer withdrawal periods will be calculated in accordance with mandatory consumer law. French rules generally calculate the withdrawal period from receipt of the final item where a single order consists of multiple goods delivered separately.
6. Delivery Delays
Although we aim to meet the stated 15–20 day estimate, delays may occasionally occur.
If an order is materially delayed, contact us at:
We will review the available tracking and fulfilment information and take appropriate steps.
Where mandatory consumer law provides customers with rights to request delivery within an additional reasonable period or cancel following qualifying non-delivery, those rights remain unaffected.
7. Incorrect Delivery Address
Customers are responsible for providing complete and accurate shipping information.
If an order has not yet shipped, we will make reasonable efforts to correct an address after receiving your request.
If a parcel has already shipped, modification may no longer be possible.
If a parcel is returned because the address supplied by the customer was incomplete or incorrect, contact us to determine the available options.
8. Lost Packages
If tracking indicates that a parcel may have been lost in transit, please contact:
We may contact the carrier and investigate the shipment.
Depending on the circumstances and applicable law, an appropriate solution may include replacement or refund.
9. Damaged Packages
If an item arrives damaged, contact us promptly and provide:
- Your order number;
- A description of the issue; and
- Photographs where reasonably necessary to demonstrate shipping damage.
Where a product is damaged or non-conforming, applicable consumer rights and our Return and Refund Policy apply.
10. Packages Marked Delivered but Not Received
If tracking shows that a parcel has been delivered but you cannot locate it, please:
- Verify the delivery address;
- Check around the delivery location;
- Ask household members or other authorised recipients;
- Check any carrier delivery notification; and
- Contact us if the package still cannot be located.
We will assist in reviewing the available shipping information.
11. Customs and Cross-Border Delivery
Where an order is shipped across international borders, customs procedures may affect delivery times.
Any taxes, duties, or charges legally payable by customers will be disclosed or handled in accordance with applicable requirements where relevant.
12. Cancellations and Returns
If you wish to cancel an order before shipment, contact:
as soon as possible.
After delivery, qualifying French and EU consumers retain applicable withdrawal rights as described in our Return and Refund Policy.
13. Contact Us
For shipping and delivery assistance:
ediktedag.shop
Email: info@ediktedag.shop
Please include your order number when contacting us regarding an existing purchase.
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