Politique de remboursement
This Return and Refund Policy applies to purchases made through ediktedag.shop.
We want customers to understand clearly how cancellations, withdrawals, returns, defective products, and refunds are handled.
1. 14-Day Right of Withdrawal
Customers purchasing goods online as consumers in France generally have a legal right to withdraw from a distance purchase within at least 14 days, without having to provide a reason. For goods, the withdrawal period normally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods. Where goods from the same order are delivered separately, the period generally runs from receipt of the final item.
Accordingly, ediktedag.shop provides customers covered by these rules with a 14-day withdrawal period.
To exercise your right of withdrawal, you must communicate a clear statement of your decision to withdraw from the purchase before the withdrawal period expires.
You may contact us at:
Please include your order number, name, email address used for the order, and a clear statement that you wish to withdraw from the purchase.
Customers may also use any electronic cancellation or return functionality made available through their Shopify customer account or order page.
Shopify advises EU merchants to configure their return window to at least 14 days from delivery of the final item in the order.
2. Returning Products After Withdrawal
After notifying us that you are exercising your right of withdrawal, the relevant product must normally be returned without undue delay and no later than 14 days after notification.
Do not send a product to an address obtained independently from a product package, courier label, or other source. Contact info@ediktedag.shop first so that we can provide the correct return instructions.
Unless the product is defective, damaged, incorrect, or otherwise non-conforming, the customer may be responsible for direct return shipping costs where legally permitted and where the customer has been informed of those costs. French guidance provides that consumers may be required to bear return shipping costs for ordinary withdrawal if properly informed beforehand.
3. Condition of Returned Products
Customers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and proper functioning.
Returned goods should, where reasonably possible, include their original accessories, components, labels, and packaging.
Customers may be responsible for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods, where permitted by applicable law.
4. Exceptions to the Right of Withdrawal
Certain goods and services may be legally excluded from the withdrawal right.
Depending on the product, exceptions may include certain personalised or made-to-order products, rapidly perishable goods, sealed hygiene-sensitive goods after the seal has been removed, or other categories excluded by mandatory law.
Any exception will only be applied where legally permitted.
A product will not be treated as non-returnable merely because it was purchased at a promotional or discounted price where mandatory withdrawal rights apply.
5. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery;
- Defective;
- materially different from the product ordered;
- Missing important components; or
- Otherwise not in conformity with the contract,
please contact info@ediktedag.shop promptly.
Please provide your order number and, where reasonably necessary, photographs or other information showing the problem.
For a defective or non-conforming product, customers will not be charged return costs where applicable consumer law requires the seller to bear those costs. French consumer guidance distinguishes ordinary withdrawal returns from returns involving damaged or non-conforming goods.
6. Legal Guarantee of Conformity
Mandatory statutory consumer guarantees remain fully applicable.
For consumers in France, the legal guarantee of conformity generally allows claims relating to qualifying new or second-hand consumer goods for two years. Depending on the circumstances, legally available remedies may include repair, replacement, price reduction, or termination/refund.
This Return and Refund Policy does not limit any mandatory legal guarantee.
7. Refunds Following Withdrawal
When a valid withdrawal is exercised, we will refund amounts required by applicable law.
For qualifying withdrawals, French rules generally require reimbursement of payments received from the consumer, including eligible standard delivery costs, no later than 14 days after the seller is informed of the consumer's decision to withdraw. The refund should normally be made using the same payment method unless another method is expressly agreed without additional cost to the consumer.
Where permitted by applicable law, reimbursement may be withheld until the returned goods have been received or until satisfactory evidence that the goods have been sent back has been provided.
Additional costs caused by a customer's express choice of a more expensive delivery method than our standard shipping option may not be refundable where permitted by law.
8. Refund Processing
After a refund has been issued by ediktedag.shop, the time required for the refund to appear in your bank, card, PayPal, or other payment account can depend on the payment provider and financial institution.
We do not control the internal processing times of banks or payment providers.
9. Exchanges
Where available, exchanges may be handled by returning the original product and placing a new order.
If an exchange option is available for your order, customer service will explain the applicable procedure.
Your mandatory statutory rights are not affected by whether an exchange option is available.
10. Order Cancellations Before Shipment
If you wish to cancel an order before it has been shipped, contact us as soon as possible at:
Where an electronic cancellation feature is available in your account, you may also use that feature.
If an order has already entered shipment and cannot be cancelled operationally, applicable withdrawal and return rights remain available after delivery.
11. Contact
For withdrawals, returns, damaged products or refund questions:
ediktedag.shop
Email: info@ediktedag.shop
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